Nigeria’s
most innovative and fastest growing telecommunications company, Etisalat has
reassured Nigerians of its commitment to enhancing customer experience on its
network through constant engagement with its customers. According to the mobile
phone operator, this is in line with its brand promise communicated at the
beginning of its operation in 2008 to continuously demonstrate its leadership
as a customer-focused company.
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(L-R): Director Customer Care, Etisalat Nigeria, Plato Syrimis;
Etisalat customer, David Ikechukwu; Head Customer Experience & Retention,
Etisalat Nigeria, Biola Edun; Etisalat customer, Giwa Michael and Head, Core
& VAS Operations, Etisalat Nigeria, Joseph Ani, at the Etisalat Customer
Forum, held at Oriental Hotel Lagos, on 21st November, 2013.
Speaking at
the just concluded Lagos edition of the Etisalat Customer Forum, held at
Oriental Hotel Lagos, Director Customer Care, Etisalat Nigeria, Plato Syrimis
said that the forum is part of the company’s commitment to deliver world-class
telecommunications services to its growing subscribers and also engage them
through one-on-one interactions, while receiving undiluted feedback from them
on how to improve the quality of products and services they offer their
customers.
"At Etisalat
Nigeria, our world revolves around our esteemed customers and one of our
ultimate goals is to keep them smiling always. Etisalat is a network that calls
its customers a friend and treats them like family. This forum is a strategy
deliberately designed to improve the quality of customer service available to
our customers and create an avenue for direct customer feedback on several
points about the services of our network,” he said.
Speaking at
the Forum, one of the customers, Bramwell Umunnakwe, described Etisalat as “a
young brand that is providing something big in the telecommunication industry”.
His words: “Etisalat Nigeria is very young, but they are doing something bigger
than their age in the country and I really cannot compare them with other networks
that have been in existence before they came. I enjoy their service which is
why I moved members of my family to their network. However, my advice to them
is to continue to improve our communication experience,” he said.
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